Work
Projects and My Delivery Approach.
I adapt to every project, client and team. Here's what stays constant.
Approach
People first, process second
Frameworks serve the team, not the other way around. I get to know how people work best and build delivery around them.
Transparency and honesty
I say what needs saying. If something isn't working or a timeline is at risk, the client hears it from me early.
Continuous improvement
Always looking for a better way. Process, tooling, communication, ways of working. If it can be improved, I want to find it.
Data-informed decisions
Cycle time, throughput, capacity, trends. When you have evidence, you have better conversations and better decisions.
Innovation and curiosity
Genuinely curious about how things can be done differently. I push for innovation where it adds real value, not just for the sake of it.
Leading by example
I set the standard I expect. If I'm asking the team to keep the board updated, mine is updated first.
Projects
A selection of the projects I've been involved in as a Delivery Manager at CDS. In total, across nearly 4 years of delivering, I have been responsible for the delivery of around £2.5 million worth of projects.
Corporate website redesign & client portal build
My flagship account. Led the delivery of a full corporate website redesign alongside a separate client portal build, both running in parallel. Managed the transition from Scrum to Kanban mid-project to better suit the team's working patterns. Multiple change requests packaged up and delivered continuously. Circa £500,000 per year.
NHS trust website redesign
Managed the redesign of a leading NHS trust's public-facing website from discovery right through to project closure. Worked closely with clinical and communications teams to improve accessibility and user experience. Circa £100,000 project.
AI proof of concept
Oversaw an AI proof-of-concept for a public sector client, exploring practical applications of AI within their existing workflows. Led the discovery phase and outlined a build-phase roadmap of circa £500,000 to implement the proof-of-concept solutions across the organisation. Circa £50,000 discovery project.
Cloudflare configuration & managed service
Delivered a Cloudflare configuration project covering app services, Zero Trust security, and managed service setup for an energy services client. Circa £80,000 project completed in 2024.
Case management system
First ever Appian project, working as the Scrum Master on a digital forensics case management system for a public sector client. Built on the Appian low-code platform. Circa £350,000 project.
NHS trust continuous improvement
Continuous improvement and feature development on a leading NHS trust's website. Multiple change requests delivered over two years, equating to circa £150,000 of work.
Government department security remediation
Small change requests for a central government department, focused on penetration test remediations and security improvements. Circa £40,000 of work.
Internal AI search tool
Led an internal innovation project to build a semantic search and AI-powered search tool for the CDS website, working with Cloudflare. Circa £45,000 project.
Single Online Home force onboarding
Managed the onboarding of police forces onto the Single Online Home shared services platform, working with Cloudflare. 44 out of 45 forces completed. Circa £300,000 of work delivered over two years.
This website
Built this personal site from scratch using HTML, CSS and JavaScript. Designed iteratively with Claude as a UX, content, and accessibility consultant. Hosted on Cloudflare Pages with automatic deployments from GitHub. Dark theme with light mode toggle, fully responsive.